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Ivana Crestani
Managing Director |
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Qualifications |
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Currently a candidate in
Doctor of Communication
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Master of Arts (Hons)
Communication
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Bachelor of Economics
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Diploma of Journalism
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Accredited practitioner of
the Myers-Briggs Type Indicator (MBTI) Step I, II
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Accredited practitioner of
Team Management System
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Specialist skills |
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Specialist expertise in culture change, change
communication, strategic planning, marketing strategy,
customer satisfaction and engagement, employee
satisfaction and engagement, group facilitation, project management.
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Experience |
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30
years’ experience in business to business and professional services,
working with organisations, private and public, large and small.
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Experience across a number of industries involving vocational education
and training, financial services, building and construction, energy,
information technology, engineering, agriculture, sports, leisure, health,
government and shared services environments.
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Experience in developing and implementing culture change and internal
communication and change communication projects both nationally and internationally.
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Experience in both quantitative and qualitative research techniques –
trained at advanced level through Master of Arts (Hons) qualification.
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Managed the Australian subsidiary of Lafferty Group Ltd, London, a
publishing company for the financial services sector, with
responsibilities for the Australian, New Zealand and Asian markets.
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Established The Ryder-Self Group in 1989.
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Led
the development of proprietary PACE and OUTPACE
methodologies and software to measure organisational and customer
dynamics.
Early
background in:
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Agricultural economic research with Australian Bureau of Agricultural and
Resource Economics (ABARE)
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Strategic planning of India’s and Indonesia’s agricultural development
(World Bank, with Sir John Crawford)
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Introducing strategic planning to the Commonwealth Public Service, as a
sector wide initiative
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Corporate Planning with Commonwealth Department of Primary Industries
and Energy
Awards
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2000 Customer Satisfaction methodology assisted NSW Department of Public
Works & Services to win the public sector Customer Service award from the
Australian Institute of Marketing.
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2000
The NSW Council on the Cost of Government recognised The Ryder Self
Group’s Customer Satisfaction methodology as Best Practice. This has been
further endorsed in 2002.
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1997
and 1998 Gold Serif – the nation’s top business award for Communication
Research (quantitative and qualitative), Strategy, Implementation and
Communication Plan, awarded by the Australian Institute of Professional
Communicators.
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1997 Award for Excellence for Innovation in Research for “Segmenting for
Success – Marketing to Women” awarded by the National Council for
Vocational Education Research (NCVER).
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Provided the concept and research for the winning promotional campaign for
Canberra Institute of Technology, which received the 1997 Australian TAFE
Marketing Association award.
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Memberships |
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Member,
Australian Market & Social
Research Society
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Member, Australian Human
Resources Institute (AHRI)
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Member, International
Association of Business Communicators (IABC)
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National President,
Australian Association for Psychological Type
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